Mission & Vision

MISSION 

Moors Pet Sitting aligns its goals with the highest of industry standards, providing knowledgeable, ethical, and attentive pet care. Kenny and his team offer service excellence and peace of mind to pet owners and their loved ones. We offer this comfort and trust to clients through our core values following our “Peace of Mind Blueprint:”

1. Professionalism:MOORS PET SITTING LLC is a well-established, experienced, qualified, insured and bonded business.
2. Reasonable and Competitive Rates: We offer an assortment of services at many different price points to accommodate all pet care budgets.
3. Customized Services: We provide a wide variety of services to precisely fit client needs including pet sitting, dog walking, pet taxi, hotel/rental/Airbnb visits, travelling pet sitting, canine care for special needs pets, house checks, wedding pet attendant and care, Dog Training and concierge services. We also partnered with Dog Trainers.
4. Safety: We require all walks be leashed and all yards be securely fenced in. We inquire about all physical ailments and allergies at our meet and greet. We do not allow the pets in our care to interact with other pets or humans on their walk for safety purposes. 
5. Experience and Educational Development:MOORS PET SITTING LLC strongly believes in continual education and constant renewal of knowledge for our pet sitters. As such, we are always updating our expertise in animal behavior, pet care, ethical business operations, and best practices through multiple sources.
6. Technology and Convenience:MOORS PET SITTING LLC uses a high-tech system called Time to Pet so that no pet is ever left behind. This portal provides convenience for our clients to book pet care, view their personal service calendar, and to pay their invoice. TTP also allows our clients to keep in real-time contact with their pet sitter. Our owner, Kenny Moors, oversees all interactions between the sitter and the client to ensure the visit is running smoothly.
7. Unsurpassed Personal Service with Outstanding Communication:As pet care professionals, we provide our clients with phenomenal pet care experience. This is done not only with top-notch pet care but also with spectacular customer service. We understand the value of open communication. Our sitters send real-time detailed reports after each visit providing texts, pictures, and emails immediately following each visit.
8. Follow-Up:To best serve our clients, it is vital we obtain feedback. For that reason, we always follow up to receive an assessment of the client’s experience. 
9. Genuine Love of Animals:MOORS PET SITTING LLC was founded on a passion for animals, which is still the root of our success. All of us at Moors Pet Sitting make it our priority to provide our fur-kids with as much love and attention as the client would.  

COMPANY CULTURE

MOORS PET SITTING LLC’s company culture is critical to our company’s success and performance. Our strong collective value allows us to retain a happy, well-managed team of passionate, driven, pet care professionals. We operate on a “Positive Management Culture” which includes 6 factors: Passion, Purpose, Enjoyment, Safety, Strategy, and Results. These factors nurture a positive synergy that contributes to our shared professional goals, and foster MOORS PET SITTING LLC’s capacity to thrive.

Passion is the cornerstone and driving force of MOORS PET SITTING LLC. It is imperative for each team member perform their pet care duties from a place of passion and love for animal welfare.

Passion is the motivation for Purpose, with each team member setting high intentions for their daily pet care assignments. With this formula, Enjoyment in their career is a natural progression; and we want our sitters to love what they do.

Client and sitter Safety is a common thread while working with animals, and necessary for everyone’s health and well-being.

Strategy is set in place by MOORS PET SITTING LLC’s structured systems, policies and procedures. Our systems, based on our core values, include goal setting, learning, networking, strategizing, feedback analysis, promotion, pet advocacy, and community outreach initiatives.

The Results are reviewed daily, quarterly, and annually. Results reflect on where we need to continue to improve, realign, celebrate, and reward. 

VISION

Our vision is to continue to grow our client base throughout South Florida, and to provide even more clients with exceptional pet care. We strive for optimal community outreach and support by sponsoring local events, partnering with other small businesses, and being ambassadors for pet advocacy. We aim to create more professional pet care jobs for heart-centered, animal-loving individuals. We also recognize and appreciate the professional platform MOORS PET SITTING LLC upholds in the community and utilize it to give voices to pets in need. 

NAPPS’ PLEDGE OF PROFESSIONAL CONDUCT 

The Pledge of Professional Conduct is designed to guide members in the conduct of business, which shall represent the highest standards of ethical behavior and humane attitudes towards animals and people.

Conduct

• To respect my fellow professional pet sitters and to treat employees, customers, and competitors with honesty and integrity;
• To refrain from saying, writing, doing anything which would defame my competitors or bring embarrassment or dishonor to the pet sitting industry or the association;
• To operate my pet sitting business in a professional manner and to enhance the pet sitting industry within the community.

Service

• To deliver skillful, safe, compassionate care to all pets entrusted to my supervision.
• To keep all client information confidential.
• To safeguard the client’s residence by taking all reasonable precautions.

Education

• To learn as much as possible about my career as a professional pet sitter so that I can provide superior service to each client;
• To support and encourage responsible pet ownership with my customers as well as my community;
• To continually improve my knowledge of the pet sitting profession by participating in educational opportunities.

Legal

• To comply with all local ordinances relating to the care and keeping of animals; and to obey all regulations, Federal, State, and local;
• Not to promote a product or service in connection with NAPPS without the written consent of the Board of Directors of the Association.

PSI’S QUALITY STANDARDS AND ETHICS

Moors Pet Sitting follows Pet Sitter International’s Recommended Quality Standards and Ethics in structuring the company’s business ethics, pet care, procedures and professionalism:

MOORS PET SITTING LLC is a Limited Liability Company (LLC) and operates as an active business entity in good standing with the State of Florida and its Division of Corporations. 

MOORS PET SITTING LLC is insured and bonded through the Pet Care Insurance. Proof of insurance is available upon request. MOORS PET SITTING LLC has a Certificate of Insurance readily available in our documents.

Kenny and his team have passed criminal background checks through ACUTRAQ, and can provide proof of a clear criminal history.

MOORS PET SITTING LLC is able to provide up to (3) client references upon request, and encourages prospective clients to review their 5-star standing on Google, Facebook, Trustpilot  and additional platforms. 

MOORS PET SITTING LLC lists the company’s policies and service agreement directly on their website, is included on the Welcome Packet to New Clients, and must be signed in our Time to Pet portal before the start of services. Policies and agreement have been reviewed by legal counsel. 

MOORS PET SITTING LLC is in active standing with Pet Sitters International (PSI), National Association of Professional Pet Sitters (NAPPS)

MOORS PET SITTING LLC requires that each new client review and sign the Service Agreement, enter their pet care plan(s), and home details in our app Time to Pet before the start of services. Sitters review the information before the meet and greet so that we are well informed of the clients’ needs.

All services, service descriptions, pricing and fees can be found directly on our website and on our app Time to Pet. Clients are issued their invoice before the start of services and can view the invoice at any time through their TTP account. 

MOORS PET SITTING LLC is very thorough in preserving the clients home security. With every pet sitting visit, we bring in mail/newspapers, packages, adjust lights & blinds, take trash cans in and out, and make certain to be discreet if a neighbor asks the whereabouts of our client.

MOORS PET SITTING LLC maintains the security of the clients’ keys by labeling the key only with the pet’s name. Client provides one key for their primary sitter, and the other for the MOORS PET SITTING LLC office. We strongly encourage clients to take advantage of the key lockboxes we have for sale, so that the clients are in control of their keys. 

MOORS PET SITTING LLC takes appropriate precautions to limit the spread of communicable diseases and/or cross- contamination between households. Clients can find our COVID-19 Protocol here. 

Clients can rest assured that if they are delayed returning from travel that we would not leave their pet unattended. We have an emergency protocol in place for such situations. If the primary sitter is unavailable for the extended visits, Jill or another team member will step in to care for the home and pets. We continue to be very communicative with the clients to offer peace of mind in this potentially stressful event.

MOORS PET SITTING LLC has a contingency plan for pet care in case of inclement weather, disaster, civil unrest, personal illness, and any other potential setback. Clients can visit MOORS PET SITTING LLC’s policy here.

MOORS PET SITTING LLC has an emergency plan in place, including veterinary contact information, should a pet become ill or injured in their care. Clients are asked to list their primary and emergency vet through their TTP account. If either vet is unavailable, MOORS PET SITTING LLC has the right to take the pet to the closest vet for immediate care. Clients also name an emergency contact through their account, and we will also exhaust every measure to reach the client. All emergencies are documented in TTP, and clients agree to reimburse MOORS PET SITTING LLC for time and possible funds spent. Clients are also advised to sign a Vet Release Waiver at the initiation of services.

MOORS PET SITTING LLC solicits service feedback from clients through TTP’s Happiness Report immediately following each visit. Jill also reaches out to clients about their experience via email, phone, or in person to collect information. If improvements need to be made, Jill meets with the sitter to address the concern, or update policies as needed. If the client is elated with their sitter and experience the sitter in acknowledged in our private Facebook Sitters Group.

MOORS PET SITTING LLC responds to client inquiries through the company’s business phone (855.777.6663), social media messaging, Google messenger, TTP, emails, website contact forms, texts, etc. 

MOORS PET SITTING LLC properly classifies staff as Independent Contractors, and the IC in turn signs the IC Agreement and Code of Ethics. They are also issued a W-9/1099. We comply with Florida’s Independent Contracting laws. All agreements has been reviewed and approved by legal counsel.

MOORS PET SITTING LLC requires prospective sitters to complete our questionnaire online, provide a cover letter and resume, (3) professional references, and proof of a clear criminal history, through ACUTRAQ. Prospects must also have a face to face interview with Jill for contract consideration. Prospects are encouraged to review our pet care industry standards and should plan to meet to review expectations and directives of the clients. They attend visits with seasoned sitters until all parties feel comfortable with the sitter going to solo assignments. 

For continued education, IC’s are given a password to our Sitter Resource page for pet education and industry standards. 

MOORS PET SITTING LLC practices fair recruitment, hiring and management practices, ensuring we do not discriminate against a person due to race, color, religion, sex, sexual orientation, national origin, citizenship, disability, veteran/ military status, age, genetic information or any protected classification established by law.

MOORS PET SITTING LLC works to foster an inclusive work environment with clear anti-discrimination and anti- harassment policies and ensures adherence of these policies to ensure the safety of all staff.

The MOORS PET SITTING LLC team learns as much as possible about the routines, behaviors and needs of animals in their care and documents specific care instructions provided by the pet owners.

MOORS PET SITTING LLC team has adequate experience in caring for pets and is knowledgeable in pet behavior and pet first aid to best protect the safety and well-being of pets in their care.

MOORS PET SITTING LLC understands and upholds local ordinances and laws applicable to animals in their service areas, including policies regarding animal abuse and neglect.

MOORS PET SITTING LLC exhibits courtesy and professionalism in all dealings with customers, staff and industry colleagues to positively represent our business and the pet-sitting industry.

MOORS PET SITTING LLC conducts business with honesty, integrity, and observes all federal, state and local laws pertaining to business operations.

MOORS PET SITTING LLC refrains from slander of competitors, peers, industry organizations and affiliates, and follows the appropriate venues to provide constructive feedback and/ or address concerns in a respectful manner. MOORS PET SITTING LLC is part of the local Facebook group dedicated to pet care professionals offering support and feedback in cohesion of one goal: to best serve the local pet community. 

MOORS PET SITTING LLC demonstrates ethical standards in all business transactions.

MOORS PET SITTING LLC is well-educated in the disciplines of pet sitting and takes advantage of educational training and continuing education to increase pet-care and business knowledge.

Jill is consistently expanding her pet care education through multiple resources, while also receiving CEU credits to maintain her Certified Pet Sitter Status® with Pet Sitters International (CPPS). 

IBPSA CODE OF CONDUCT

MOORS PET SITTING LLC, IBPSA member, agree to adhere to the following Code of Conduct and agree to follow all applicable Federal, State, and local rules, regulations and laws in the cities, counties and states in which they are located. As a member of IBPSA, I recognize that in order to fulfill my obligations to the animals in my care, to my customers, to the pet care industry and to my community, I must in all areas follow best practices…

Therefore I pledge:

To provide conscientious care for the animals entrusted to me, being constantly attentive to their security, safety, and well-being, and to place their welfare above all other business considerations.

To deal honestly and fairly with the public, and to avoid misrepresentation of my services.

To respect the confidence of every customer served

To place service to my customers and to the pet care service industry above personal gain.

To avoid unfair competitive practices, slander or defamation of my competitors, and actions of business practices which would result in dishonor upon or distrust of my competitors or of the pet care service industry in general.

To support my association, its policies and programs, and to participate as fully as possible in its activities.

To be respectful of, and to cooperate with, the other professions and trades which operate within the pet industry, in every way consistent with my other responsibilities.

To operate my business in such a manner as to reflect honor upon the pet care services industry within my local community.

To take every opportunity to learn more about my profession and to improve my services.