Moors Pet Sitting Terms of Service
The terms Client/Pet Owner are synonymous with the person contracting services for one or more domestic animals.
Moors Pet Sitting Dog provides services to the Pet Owner/Client below which includes, but is not limited to: dog walking, transporting, pet visits, feeding, pet sitting, hotel visits, house checks, and caring for pets.
The terms of this contract apply to all pets owned by the Client, including all new pets that the Client obtains on or after the date that this service agreement was accepted and agreed to terms by client, at all locations the Client designates for service.
Client desires to engage Moors Pet Sitting to provide pet care and agrees to the terms and policies below:
Key Release Policy:
Two working copies of your house keys or—even better—a key code or a lockbox. must be provided at time of registration/ consultation. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. NO KEYS will be mailed by regular mail. Should keys become unusable, lock malfunction, Client fails to leave a key or for any other reasons beyond Pet Sitter’s control, Moors Pet Sitting have authorization to employ the services of a locksmith to enter a client’s home on Client’s behalf. Client will be responsible for all expenses and time incurred and reimburse Moors Pet Sitting upon return. If you prefer us to drive to you and pick up your key, and drop it off upon your return, there will be an automatic fee each way. We keep one key in our main office, and your primary sitter has the other key. Having 2 keys issues is imperative–that way if there is a sitter issue, Kenny or her team will step in and act as a backup sitter to care for your pets.
We will not work with condominiums’ sales offices or leasing offices to pick up or drop off keys. Many times, the sales reps are off touring prospective owners/renters, or are not available when we arrive or depart to handle the key. Oftentimes, the sales office is closed for holidays or evening visits. We will, however, work with 24-hour desk representatives who have your key on file. Please note that this process may cut into your pet visit times. Front desk reps must be present upon our arrival and departure to handle your key–any additional time that we must wait beyond reason may result in extra billed time.
House Access Policy:
Home and community/gate access is imperative for your Primary sitter and for Kenny, to act as a backup should an emergency happen. We want to assure there are no missed visits. Lock boxes or key codes are Moors Pet Sitting preferred method of access to your home. Lock boxes can be sold by Moors Pet Sitting ($25) or you may use your own. It is the client’s responsibility to ensure the lock box is in working condition and is placed in a secure location outside of the home before visits. Up to (2) tested key copies should be placed inside. If you only have one, that is fine too. Do not add key tags or key rings. If client’s use electronic locks, key fobs and garage code access, keys must be hidden on the property or with a neighbor in case of power outages or low battery issues. It is the pet owner’s responsibility to provide safe access to their home: leaving outdoor lights on for evening visits, cleared pathways of debris for home access, etc.
Rates and Fees: All rates and fees are accessible on our website: Kennysnextdoor.com. A 5% administration fee applies to all invoice totals. Holiday fees may apply. If you are located outside of our territory, a mileage fee will apply.
Pricing of Services:
All pricing of services offered by MOORS PET SITTING are listed on Kennysnextdoor.com and have been calculated according to national and local averages. Client is expected to submit payments for posted rate and follow all cancellation and policies on all services provided by MOORS PET SITTING. A 5% administration fee applies to all invoice totals. Holiday fees may apply. If you have visiting pets, an extra fee per pet will apply.
Payment Policy:
MOORS PET SITTING accepts payment via credit card through our secure merchant account through Time to Pet. We will email you a detailed service order for your review before your departure. Let us know if any changes need to be made to the order. We must have a credit card on file before the start of services. Your card will be charged if no action is taken within 4 days of your arrival home. No Venmo, PayPal payments will be accepted. You can also pay via Zelle, ACH, Credit through your account. Tips are appreciated by the sitter, only if you feel a service was well done and are inclined to tip your sitter.
Refunds:
You can use the remaining credit balance for future services. Credit expires after one year.
Cancellation Policy:
MOORS PET SITTING adheres to a NO OVERBOOKING policy. This means when you schedule a visit(s), we block out time for your request and dedicate this time to your visit. You will be charged for all visits and overnights without proper notice of cancellation.
DAILY WALK CANCELLATIONS (NON-VACATION VISITS): 24 hours or more notice to apply payment from cancelled visit(s) to future visit(s). Less than 24 hours’ notice for cancellation results in full visit charge.
VACATION PET SITTING VISITS: 2 weeks or more notice to apply payment from cancelled visit(s) to future visits(s). Less than 2 weeks’ notice for cancellation results in full visit charge.
Weather (hurricane, snowstorms, tornadoes, etc.), civil unrest, dangerous travel situations or other unavoidable disasters may be considered a natural disaster and may qualify for a full refund. Each circumstance will be closely monitored and considered at the time of the event.
Early Return to Home or Late Departure from Home:
Reservations are made to plan sitter availability for Client’s reservation dates. Therefore, Clients returning home early or departing later than the reservation will be required to pay for the full reservation amount of time, regardless of whether Client returned home early or departed later than the prior reservation scheduled. No amount of money will be refunded to Client for early returns home or late departures from home by Client after a reservation date has been agreed upon.
MOORS PET SITTING Office Hours:
Our regular business hours are Monday thru Sunday from 6am-10pm. To make a reservation, please schedule through your online account via Time to Pet. Messages are monitored for emergencies when the office is closed. All other messages will be returned during business hours. Pet care hours are from 7am-10pm.
We have After hours when needed.
Reservations:
All reservations must be submitted through your Time to Pet account and confirmed from our end. Text messages, emails, assumption, and other methods are not valid scheduling confirmations and MOORS PET SITTING will not be responsible for non-scheduled visits.
Last Minute Service Request:
Sometimes emergencies happen–our goal is to help you when you need it most, even at the last minute. Sitters have set schedules and time blocked, and it is extremely cumbersome to receive last minute non-emergency requests. Scheduling is first come, first serve. We will turn away last-minute requests when we are booked. We suggest regular clients BOOK ONE MONTH IN ADVANCE FOR THE ENTIRE MONTH. Please note a $10 fee will be added to last minute requests (last minute is within 24 hours of services).
Holidays:
New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Juneteenth Independence Day, Labor Day, Black Friday, Veteran’s Day, Columbus Day, Martin Luther King Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Clients will be billed an additional $15 fee for each pet sitting/dog walking visits and $30 overnight fee on these holidays.
Off-leash Dog(s):
Some of our Clients request off-leash activity and play with their dog(s). Client is aware and agrees that the Client’s dog(s) may be off-leash in designated dog parks, backyards, and other fenced in legal-for-dogs areas in order to provide maximum exercise and play for Client’s dog(s). Client agrees that should the Client’s dog(s) run away or be injured during the off-leash play time, neither Moors Pet Sitting nor Moors Pet Sitting walkers/sitters will be held liable for any damages resulting to people or other animals or to the Client’s dog(s). Dogs will ALWAYS remain leashed in open areas (neighborhoods, public areas, unsecured yards, etc.) as per Palm Beach County leash law.
Sitter Assignments:
We assign each client to a primary sitter, however, if the primary sitter is unavailable, a secondary sitter or the owner Kenny may be assigned to cover the visit. This includes all visits and may include breaking the visit requests up between sitters (shift work).
Dog Leash Behavior:
If a dog is unwilling to go for a walk, puts on the “brakes,” we will do everything in our power to encourage the dog to continue the walk. Treats, running start with dogs, words of encouragement, etc. We will not pull the dog down the street and find alternative ways to exercise the pup. That may be play time, remaining idle until the dog is ready, sniffing outside, or waiting patiently. If the behavior continues, we will discuss leash training with the client and refer you to a higher level of care.
Client Home Care Needs:
Moors Pet Sitting Dog will water up to 5 indoor house plants if the client is on vacation. MOORS PET SITTING is not responsible for wilted, dead or otherwise unhealthy plants. Moors Pet sitters will work hard to follow written instructions as precisely as possible but cannot be responsible if the results are not favorable to the Client. Please place all indoor plants together on a waterproof surface in plain sight as your pet sitter is not responsible for water-damaged areas or missed plants.
Moors Pet Sitting is not responsible for damage to the home beyond the control of the sitter. This includes, but is not limited to electrical problems, leaks, and acts of nature. All repairs to home, related fees, will be paid by Client or fully reimbursed to Moors Pet Sittings within seven (7) days of Client’s return date.
Moors Pet Sitting is not responsible for any damage to the property or home of the Client unless such damage is caused by the negligent act of Moors Pet Sitting.
Moors Pet Sitting is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract. Client agrees to secure home prior to leaving the premises. Moors Pet Sittingwill attempt to re-secure the home according to Client instructions at the end of each visit.
Client is responsible for pet-proofing house and yard and security fences/gates/latches. Moors Pet Sittingwill not be responsible for the safety of the pet(s) and will not be liable for the death, injury, disappearance or legal consequences of any pet(s) with unsupervised access to the outdoors (in addition to pools if applicable) in regard to unleashed care of Client’s dog(s).
Pet Illness/Veterinary Care/Restocking Supplies:
Client is responsible for updating their Vet Information in their Time to Pet, Pet’s Profile. Client also must provide the vet with a release for MOORS PET SITTING to aid pets in client absence. Client is aware and agrees to the medical costs of any fees should they arise from animal(s) being ill or otherwise needing veterinary care. Client agrees to pay Moors Pet Sitting per hour should the sitter need to take the pet(s) to the vet. If the sitter needs to restock supplies that the Client agrees to provide but that are not provided at the time of the sit (such as pet food or medication), Client agrees to pay Moors Pet Sitting a restocking fee as an add-on concierge service that can be booked through Time to Pet. If your pet is sick and elderly while in our care, a discussion and a plan about medical emergencies must be made should a pet succumb to his or her illness while you are away.
Emergency Care Policy:
In the event of a pet illness or other medical emergency and a specified vet is unavailable, the pet will be taken to the closest vet or Emergency Care Hospital. Client understands and agrees that attempts will be made to contact them in case of emergency, and if Client is unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for pet’s health, safety and survival.
Client agrees to reimburse Moors Pet Sitting for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as an emergency medical transport/taxi fee. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client’s animal which has not been properly vaccinated, it will be the Client’s responsibility to pay all costs and damages incurred by the victim. If a dog should bite an independent contractor, the client is responsible for arranging care, either a friend, family member or kenneling for the dog for the remainder of the visit series. The client will incur all costs related to the alternate care and medical expenses related to any injury.
Pet Care Plan/Home Details through Time to Pet:
It is up to the client to update their pet care plan and home care plan as needed. This includes, but not limited to medications, feeding instructions, home care/address/keys/alarm codes/etc. We cannot consider a message or a text of changes a formal change to the pet care plan. All updates MUST be changed by the client in their pet care and home plan.
Extra Fees/Charges Policy:
MOORS PET SITTING blocks times scheduled for your visit according to your request, and bills only for the time requested. Moors Pet Sitting reserves the right to invoice/bill, a fee per half hour or any portion thereof, for additional time spent overstated visit time that is necessary for the care of Client’s pet(s) and home. This includes service and time for the following, but not limited to waiting for client to return home, all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair; search for pet(s) that escaped confinement. The client will be held responsible for all expenses incurred and reimburse Moors Pet Sitting upon return.
Client Relations Policies:
Client agrees to not solicit any MOORS PET SITTING sitters for pet care, exclusive of MOORS PET SITTING. Client agrees to inform MOORS PET SITTING if any of MOORS PET SITTING sitters solicits business from client.
MOORS PET SITTING has a strict zero tolerance policy for disrespectful, abusive, belittling, or of the like interaction from client to sitter or sitter to client. MOORS PET SITTING reserves the right to end the contract should such a situation arise. Client reserves the right to end relations with MOORS PET SITTING, should the client feel this policy is breached by sitter.
Outdoor Pet Policy:
All pets housed outdoors or with outdoor access must have adequate shelter with access to shade and water. MOORS PET SITTING will not leave pets outdoors unattended without the dog door. There must be a hot weather plan in place when temperatures or exceed 90°. Dogs and cats must have updated tags. In the event, a pet escapes confinement Client understands and agrees that attempts will be made to contact them. If the Client is unreachable, Pet Sitter has permission to extend the visit to search for the pet as necessary. Dog walker has the right to limit a dog walk length should temperatures exceed 90 degrees, or during heavy rains and thunderstorms. Dog walker will continue the visit in the safety of the indoors during the remaining visit.
Inclement Weather Policy:
In order to ensure the safety of MOORS PET SITTING and clients, the Inclement Weather Plan is initiated when potentially dangerous weather conditions make it difficult to access clients’ homes. While this may be rare, I have had to initiate this plan during hurricane season for safety purposes and road closures. I announce the Inclement Weather Plan for that day and specific weather concerns via social media and email. All clients should provide an emergency contact upon registration. With the usual rain or shine, we will be there. However, we will not walk if there is a torrential downpour or dangerous lightning; we do not want to put your dog(s) at risk. We also take into consideration how your dog feels about walking in the rain. MOORS PET SITTING will make up the time by bringing the fun and exercise indoors, while trying to get them out for a quick potty break.
When the temperature exceeds 85 degrees, we may also limit time outside or divide the walk into two shorter walks. The comfort and safety of the dog in extreme heat, protection from hot pavements, and heat stroke avoidance is our main goal in these conditions. Plenty of water and cool down time will be provided after all walks.
Barking/Noise Disturbance to Building Complex/Disrupts Neighbors:
MOORS PET SITTING has the right to add on services/time allotted or make alternative arrangements for pets (kennel) if a pet is causing noise (barking, whining/other) that disrupts the peace of the complex or to the neighbors. The client will be notified of the issue, and collectively we can find alternatives to alleviate the problem in the best interest of the fur client, client, neighbors, and managing offices of the complexes. If the client is unreachable, the client agrees that MOORS PET SITTING will take initiative to add additional hours to the visit or taxi the pet to a local boarding facility. Client is responsible for all adjustments to their invoice.
Buddy Walks:
If you have a friendly neighboring pup that you would like a walk with, both dog owners must agree and a meeting with all parties is imperative to assure pup temperaments work together. We must confirm that both dogs are not aggressive and work well with one another. Screening is a must. Both parties will be charged standard rates.
Pet Taxi:
A waiver for the pet taxi service must be signed.
Hotel Visits:
Front desk must be aware that our company will be providing care for your pet during your hotel stays. Hotel must have our name and be given access to a room key. The hotel may remove our name from access to your room once the visit has been completed. Clients are responsible for the invoice for sitter parking at the hotel.