Pet Sitting and Dog Walker Duties: FAQs

Since your Fur-Kid will be sleeping that night with us, you pay a full day the day you drop off.

No, you only pay for a full day on the day of pick up if you are picking up after Noon.

Yes please, this way your Fur-kid does not get an upset stomach with a change on their diet.

Please bring their pet bed or a blanket as this will help them with their transition (they smell like home!). Their regular food, treats, and any specific toys they like. Pee-pads, diapers, male-wraps, etc if needed.

But of course! We even Face-time some of our Fur-Kid parents…just let us know what method you would like to receive pictures (text, whatsapp, snapchat, instagram, etc) and how often.

Sure thing! For our Dogs staying 3 night or more we will give your dog a complimentary exit bath. If less than 3 days, the charge is just $10 per dog.

We require all dogs and cats to have up-to-date flea treatment. We use a flea comb on your Fur-Kid within 10 mins of drop off, and if fleas are found, we give you an option to have us treat them with a flea bath (extra charge), or you can bring meds to us to administer.

We also flea-bomb our home 2x/month and spray our yard with treatment every 30 days.

We have one crate of each size (small, medium, and large), but if you prefer to bring your own, that is not a problem. If you want your dog to use ours, please give us a heads-up, so that if we have multiple dogs, we can make sure it’s not already in use.

No problem at all! We pride ourselves in mirroring what you do at home…this reduces anxiety and stress for your Fur-Kid and that is our #1 goal!

We are very fortunate to have two beautiful guest rooms with an attached Jack-and-Jill bathroom, allowing our kitties ample dog-free space if our canine friends see them as a tasty treat rather than friends.

Yes, we have many clients who have Fur-kids with special needs. Both of us have given a variety of injectable medications. We would like you to show us when you drop off exactly you administer the meds so we can lessen any stress with your Fur-Kid. We take a video of you demonstrating it, so we can mirror your technique exactly. Our own dog Lima Bean had 8 puppies several years ago, and Adina was trained by her vet how to give them their shots, which is how she initially got comfortable with it.

Pet sitting is defined as “the act of caring for a pet in its own home while the owner is away.” Dog walking is also a form of pet sitting since it involves coming to the pet’s home to provide exercise and companionship. What is professional pet care, in comparison? Professional pet care staff members, as opposed to the hobbyist pet sitter, are trained, insured, and practiced professionals with the skills required for efficient pet care. For example, Moors Pet Sitting sitters must pass a criminal background check, be trained in Pet CPR / First Aid, and continually attend animal training and behavior classes. In addition, JND provides detailed logs after each visit, 24/7 access to automated scheduling, and email confirmation of appointments.

We provide dog walking, pet sitting visits, kitty and small animal visits, almost overnight & overnight visits (with the option of next day midday visit), 24-hour pet care, 3+hour visits, and pet taxi with walk services. During the visits, depending on the services you choose, we walk, socialize, play, feed, water, administer meds and supplements, and love on your pet! 

Moors Pet Sitting cares for all domestic animals: dogs, cats, kittens, birds, fish, and small caged pets.

Absolutely! Our initial FREE meeting is called a “Meet & Greet & Key Pick-Up.” After making your first reservation, your primary sitter can set up a time to meet you and your animals, go over all the details of caring for your home and your customized pet care plan while you’re away, and answer any questions you may have. We will also collect 2 keys at the time of the meet and greet–unless you have a keypad or a lockbox. Please have two working keys readily available. We require 2 keys because one key is in the sitter’s possession, and the other is in the office. This allows the owner to step in as backup, or if a problem arises.

First, review the website to learn about the services we provide. You can call 954.789.0049 email us your inquiry at, or complete our new client intake form found on our website. Please let Moors Pet Sitting know the days and timeframes you are requesting. Once we receive your email, we will send you a Welcome Packet, the next steps to take, and schedule a complimentary Meet & Greet Visit & Key Pick-Up to meet you and your pets. The office will return all calls and emails during office hours, as soon as possible. You will also need to create a quick client and pet profile with our industry-leading scheduling software, Time to Pet. We will work with your schedule to come to you! Please have 2 keys readily available (one for the sitter and one for the office).

We understand that your friends and families may want to check in with your pet while you are away, or that a relative or friend may be staying at the home while our services are rendered. Please alert Moors Pet Sitting and the sitter of ANY PERSONS who have access to your home with your permission for safety purposes. Moors Pet Sitting reserves the right to leave the property should they feel uncomfortable or unsafe if persons with access arrive during their visit. Refunds will not be provided. Moors Pet Sitting will not be held responsible for any mistakes, misfortunes, or damages incurred to or in your home or pet made by persons who have access to the client’s home.

Yes! We offer a pet taxi service to take them wherever they need to go

ABSOLUTELY! While your dog may be off-leash trained, it is our strict policy to always keep your pet(s) on a leash while in our care, including outside of your home or in the yard. This will ensure we will have control over any unforeseen problems that may arise. There is also a leash law in our area, where safety and protocol come first. We make sure that safety comes first and will not allow your dog to socialize in dog parks or any other dog on our walking route. Pets are unpredictable, and for their safety, we keep our distance from other walkers.

Yes! We will pick after your pet(s) when they are out on their walk—it is unlawful and disrespectful to not complete this task. Moors Pet Sitting will also pick up after your pet(s) if they go in your yard while under our care. Moors Pet Sitting offers a full poop scooping concierge add-on service for vacation visits. As for kitty cleanup, all litter boxes will be scooped at each visit. If your pet(s) get sick in your home, we will clean up after them, in most cases (if special cleaning may be required, I will contact you for further instructions). If this requires extended time beyond your visit, there may be an additional charge.

You are responsible for providing Moors Pet Sitting with all cleaning supplies, including bags for picking up or scooping waste, paper towels, carpet cleaners, etc. Please go over any specific details with me for anything that requires special care, i.e. delicate or expensive carpets and rugs. Please be aware that not all accidents can be completely cleaned, no matter what product is used.

Two working keys should be exchanged at the Meet and Greet & Key Pick-Up–unless you have a keypad or a lockbox. Keeping your keys on file ensures that I am ready for future service at a moment’s notice. We require 2 keys because one key is in the sitter’s possession, and the other is in the office. This allows the owner to step in as backup, or if a problem arises. We generally like to retain keys for future visits. If you require your key(s) to be returned at the end of service, there will be a charge for future key pick-up or drop-off arrangements. PLEASE TEST ALL NEWLY MADE KEYS TO SEE THAT THEY WORK PROPERLY! If you live in a gated community, you will also be required to provide us with a gate code, access device, or leave your sitter’s name at the desk before the service starts. Please provide all gatekeepers with our names so that we can easily access your complex for requested services.

Key Release Policy: Two working copies of your house keys must be provided at time of registration/consultation. If you live in a gated community, you must provide a gate card, remote, or appropriate access codes. NO KEYS will be mailed by regular mail. Should keys become unusable, should the lock malfunction, or other instances outside the pet sitter’s control, Moors Pet Sitting and Pet Sitters have authorization to employ the services of a locksmith to gain entry into a client’s home on the client’s behalf. Clients will be responsible for all expenses and time incurred and reimburse Moors Pet Sitting upon return. If you prefer us to drive to you and pick up your key, and drop it off upon your return, there will be an automatic $25 charge each way. We will not work with condominium sales offices to pick up or drop off keys. Many times, the sales reps are off touring prospective owners/renters, or are not available when we arrive or depart to handle the key. Oftentimes, the sales office is closed for holidays or evening visits. We will, however, work with 24 hour desk representatives who have your key on file. Front desk reps must be present upon our arrival and departure to handle your key–any additional time that we have to wait beyond reason may result in extra billed time. Lock boxes are Moors Pet Sitting preferred method of access to your home. Lock boxes can be sold by Moors Pet Sitting or you may use your own. It is the client’s responsibility to ensure the lock box is in working condition and is placed in a secure location outside of the home before visits. Up to (2) tested key copies should be placed inside. Do not add key tags or key rings. If client’s use electronic locks, key fobs and garage code access, keys must be hidden on the property or with a neighbor in case of power outages or low battery issues. Moors Pet Sitting lock boxes are $25 and will be billed to the invoice. It is the pet owners responsibility to provide safe access to their home: leaving outdoor lights on for evening visits, cleared pathways of debris for home access, etc.

Moors Pet Sitting adheres to a NO OVERBOOKING policy. This means when you schedule a visit(s), we block out time for your request and dedicate this time to your visit. You will be charged for all visits and overnights without proper notice of cancellation. WALK CANCELLATIONS: 24 hours or more notice to apply payment from canceled visit(s) to future visit(s). Less than 24 hours notice for cancellation results in full visit charge. VACATION PET SITTING VISITS: 1 weeks or more notice to apply payment from canceled visit(s) to future visits(s). Less than 1 weeks notice for cancellation results in full visit charge.

Moors Pet Sitting is dedicated to excellent care of your pet(s). In the event of an injury or illness we will take your pet to either their own vet or (in an extreme emergency/after hours) the nearest animal hospital. You (or your emergency contact in your absence) will always be contacted before any action is taken, unless the situation requires immediate attention. We will remain with your pet until you (or your emergency contact) are reached and decide what action is to be taken. You will have the ability in our pet profile system to add your personal vet information. Please make sure they have our name before you leave town.

Absolutely. JND’s sitters are insured and bonded by PETCARE Insurance , a provider specifically designed for pet sitters.

Our customers are happy to speak with you about their experience with JND! Three (3) professional references available upon request. You may also visit our website, Facebook, Google, and Yelp to review testimonials and reviews.

Great question! The dog walking services generally start with warm greeting, customized walk (for much of the time allotted) water bowl refill, treat(s), playtime, cool down, and “see you soon!” Walks can be customized with a preferred pace and route; with a focus on age, breed, personality and physical limitations. Personalized plans will be discussed during the meet and greet and noted in our shared online client portal. You will receive a GPS tracked report immediately following the visit sent to your phone and email.

Moors Pet Sitting Holidays include New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Black Friday, President’s Day, Martin Luther King Day, Thanksgiving Day, Christmas Eve, and Christmas Day. Clients will be billed an additional $15 fee for each in-home pet sitting/dog walking visit and a $25 overnight fee on these holidays.

Moors Pet Sitting is a technology-based company that uses our online scheduling software, Time to Pet, for client registration, scheduling, and payment. The use of technology allows Moors Pet Sitting to securely retain client information, pet care instructions, messaging, picture sharing, and household details. All data and communication with Time to Pet is encrypted and backed up daily. You can message your sitter directly through Time to Pet, and Adina & Kenny are copied on all messages so that there is a team behind your pet’s care! This system also allows a timed GPS tracked report so that at the end of every visit, you will receive a report in real time via text and email.